Privacy Policy

Privacy Policy

Zesta Neon, operated by Ace in Life, respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.zestaneon.com, purchase our products, or contact our team.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact and account information

Your name, email address, telephone number, billing and delivery addresses, and account details provided when registering, placing an order, or contacting us.

Order and transaction information

Details of your purchases, selected products, payment status, delivery instructions, and order history.

Customisation information

Names, text, photographs, logos, artwork, design preferences, and other materials you provide for personalised products.

Device and browsing information

Your IP address, browser type, device information, approximate location, referral source, pages visited, and interactions with our website.

Communications and preferences

Messages, enquiries, feedback, support requests, and preferences relating to newsletters or promotional communications.

Please provide only information relevant to your enquiry or order. If you share another person’s information, such as a gift recipient’s address or photograph, ensure that you have the necessary permission.

2. How We Use Your Information

We use personal information to:

  • Process, customise, fulfil, and deliver orders.

  • Manage customer accounts and order records.

  • Process payments, issue invoices, and handle payment-related enquiries.

  • Send order confirmations, delivery updates, and other service communications.

  • Respond to questions, complaints, and after-sales requests.

  • Manage replacements, returns, refunds, and warranty claims.

  • Improve website functionality, product offerings, and customer experience.

  • Send promotional communications in accordance with your preferences and applicable requirements.

  • Detect fraud, protect our website, and prevent misuse.

  • Maintain records and meet applicable legal obligations.

Where consent is required for a particular activity, we will request it separately.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation and understand how visitors interact with it.

Depending on the services enabled, these technologies may help us:

  • Maintain shopping carts and account sessions.

  • Remember preferences.

  • Measure website traffic and performance.

  • Understand how customers discover and use our website.

  • Support advertising and measure campaign effectiveness.

Some cookies expire when you close your browser, while others remain until they expire or are deleted.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking certain cookies may affect features such as account access or checkout.

Where required, we will seek your consent before using non-essential cookies.

4. Website Hosting and Service Providers

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer and sell our products.

We also use service providers to support activities such as payment processing, delivery, customer support, website analytics, and business operations.

Relevant personal information may be shared with these providers as necessary to perform their services. Their handling of information may also be governed by their own privacy policies.

You can review Shopify’s Privacy Policy for further information.

5. Payments

Payments are processed through the payment methods and providers available at checkout, including Razorpay, where offered.

Information necessary to process payments, verify transactions, prevent fraud, and resolve payment-related issues may be shared with the relevant provider.

Please review the Razorpay Privacy Policy for information about its practices.

Do not send card details, payment passwords, PINs, or one-time passwords to our support team by email, telephone, or WhatsApp.

6. Marketing Communications

We may send product updates, offers, or other promotional communications in accordance with your preferences and applicable requirements.

You can unsubscribe using the option provided in a marketing message or contact us to update your preferences.

Opting out of marketing does not prevent us from sending essential communications about your orders, payments, deliveries, or support requests.

We will not share your personal information with third parties for their own direct marketing without your consent where required.

7. When We Share Personal Information

We may share relevant information with:

  • Authorised team members and production partners, to prepare and fulfil orders.

  • Courier and logistics providers, to deliver products and resolve delivery issues.

  • Payment providers, to process and verify transactions.

  • Technology and support providers, to operate and maintain our services.

  • Professional advisers or public authorities, where reasonably necessary for legal obligations, dispute resolution, fraud prevention, or the protection of rights.

  • Parties involved in a business transfer, where necessary in connection with a proposed or completed merger, restructuring, or sale, subject to applicable safeguards.

We may also use or share aggregated information that does not identify individual customers.

8. Personalised Products and Customer Content

Information and materials submitted for customisation are used to design, produce, and fulfil your order and provide related support.

Please ensure that you have permission to submit any photographs, logos, artwork, or personal details belonging to another person.

Permission to produce a customised order does not automatically authorise us to use identifiable customer photographs or personal details in public marketing. Where required, we will seek separate permission for such use.

9. International Processing

Our service providers may store or process information in countries outside India.

Where international processing occurs, we will take steps required by applicable law to protect personal information. Privacy laws and protections may differ between countries.

10. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and legal requirements.

Retention periods vary according to the information involved and the purpose for which it is held.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely.

11. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system is completely secure.

If you create an account, keep your login details confidential. Our support team will never ask you to disclose your account password or payment OTP.

12. Your Choices and Requests

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of information that we no longer need to retain.

  • Withdraw consent where processing depends on consent.

  • Update your marketing preferences.

  • Raise a concern about how your information is handled.

We may need to verify your identity before acting on a request. Certain information may need to be retained for legal obligations, existing transactions, or the establishment or defence of claims.

Withdrawing consent may affect services that depend on the relevant information. We will explain any relevant limitations when responding to your request.

13. Third-Party Websites and Communications

Our website may contain links to independently operated websites or services, including social media and WhatsApp.

When you use these services, their own privacy policies apply. Please review their policies before sharing personal information.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or applicable requirements.

The latest version will be published on this page. Where required, we will provide additional notice or request consent for relevant changes.

15. Contact Us

For privacy enquiries, information requests, corrections, or concerns, please contact:

Business name: Ace in Life
Brand: Zesta Neon
Address: M-183C, Street Number 12, Shastri Nagar, Delhi – 110052, India
Email: hello@zestaneon.com
Call: +91 99115 44102
WhatsApp: +91 99115 44102
Support hours: Monday to Saturday, 10:00 am–7:00 pm IST