Shipping & delivery policy

Shipping, Returns & Cancellation Policy

Thank you for visiting and shopping at www.zestaneon.com. Please read our shipping, returns, and cancellation policy carefully before placing an order.

Shipping Policy

Order Processing Time

All orders are processed after order confirmation.

Prepaid orders are usually processed within 24 hours.
Cash on Delivery (COD) orders are usually processed within 48 hours.
Custom products are usually processed within 3–4 working days.

Orders are not processed, shipped, or delivered on Sundays or public holidays. During high order volumes, festivals, sales, or unforeseen circumstances, dispatch may be delayed by an additional 4–5 working days.

Shipping Charges & Delivery Estimates

We offer free shipping on domestic orders.

Delivery timelines may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other circumstances beyond our control. Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation along with the tracking details.

Please allow 24–48 hours after dispatch for the tracking information to be updated on the courier partner’s system.

For any tracking-related support, you may contact us at:
Email: hello@zestaneon.com
Phone/WhatsApp: +91 9911544102

International Shipping

For international orders, the production time remains the same as domestic orders.

International transit usually takes 10–15 days through Aramex or another suitable courier partner. Additional customs duties, taxes, import charges, or any country-specific fees may be applicable and shall be borne by the customer.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct and complete shipping address at the time of placing the order.

If you notice an error in your shipping address, please contact us immediately. We will try our best to update the address before dispatch. However, once the order has been shipped, we may not be able to make changes.

In case a shipment is returned due to an incorrect address, incomplete address, customer unavailability, or any mistake from the customer’s side, the to-and-fro shipping charges will be borne by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once the tracking information shows that the order has been delivered to the provided address.

If your package is marked as delivered but you have not received it, please contact the respective courier partner immediately. You may also reach out to our support team for guidance.

As per courier policy, proof of delivery may be provided within 3 days for shipments marked as delivered.

Damaged or Faulty Products

All our products are handcrafted and made to order. Each piece is unique and specially prepared for the customer.

We accept replacement requests only in case of damaged or faulty products. We do not accept returns or exchanges due to change of mind, as every product is custom-made or made to order.

All sales are final once the order is placed.

In the unlikely event that your product arrives damaged or faulty, you must inform us within 24 hours of delivery by emailing us at hello@zestaneon.com or contacting us on +91 9911544102.

To claim a replacement, a clear unboxing video is mandatory.

Unboxing Video Requirements for Damage Claims

To be eligible for a replacement in case of damage, the unboxing video must meet the following requirements:

  1. The video must clearly show the package from the beginning of opening until the product is fully removed and checked.
  2. The video must be continuous, without any pause, cut, edit, or transition.
  3. The video must be recorded at normal speed. Fast-forwarded videos, time-lapse videos, or edited clips will not be accepted.
  4. The package must be handled carefully while opening. Since the item is fragile, mishandling such as dropping, pressing, holding the package vertically in an unsafe manner, or using excessive force may affect the replacement claim.

The final decision regarding approval of a damage claim will be made solely by our team after reviewing the unboxing video and the condition of the product.

If the claim is approved, we will arrange a free replacement.

Without a valid unboxing video, we will not be able to process a replacement or refund.

Returns Policy

Since our products are handcrafted and made to order, we do not accept returns unless the product is received in a damaged or faulty condition.

For more details, please refer to our Returns Policy.

Cancellation Policy

Orders once placed cannot be cancelled.

As our designing and production process begins shortly after the order is confirmed, we are unable to cancel, refund, or modify an order once it has been placed.

Contact Us

For any queries, concerns, or support, please contact us:

Email: hello@zestaneon.com
Phone/WhatsApp: +91 9911544102