FAQ

Frequently Asked Questions

What kind of products does Zesta Neon offer?

Zesta Neon offers a wide range of customized and ready-to-use products for gifting, home décor, office décor, events, and business branding.

Our product range includes LED neon signs, custom neon boards, magnetic bookmarks, planners, name plates, décor items, stationery products, personalized gifts, and other creative products.

Can I customize the product?

Yes, many of our products can be customized as per your requirement.

You can customize products with your name, quote, logo, design, color preference, size, or theme, depending on the product type. For custom orders, you can share your idea or reference image with us, and our team will guide you with the design, pricing, and order process.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available across India for eligible products.

However, COD is not available for custom-made or personalized products, as these items are specially made to order. Custom products must be ordered through prepaid payment methods only.

How long does delivery take?

For most ready products, prepaid orders are usually processed within 24 hours, and COD orders are usually processed within 48 hours.

Custom products are usually processed within 3–4 working days, as they are made specially as per the customer’s requirement.

Delivery timelines may vary depending on your location, courier availability, holidays, weather conditions, or other external factors.

Are LED neon signs safe?

Yes, LED neon signs are generally safe when used properly.

Modern LED neon signs are safer, more energy-efficient, and more durable compared to traditional glass neon signs. For best results, use the adapter provided with the product, keep the sign away from water or moisture, and avoid bending, pulling, or mishandling the neon strip.

How long do LED neon signs usually last?

A good-quality LED neon sign can last for approximately 25,000 hours, depending on usage, design, color, and maintenance.

To increase its life, we recommend using it indoors or in covered areas, keeping it away from water, and switching it off when not required for long hours.

Can neon signs be used during the day?

Yes, LED neon signs are visible during the day.

However, the glow appears brighter and more vibrant at night or in darker spaces. During daylight, the neon outline and light will still be visible, but the effect may look softer compared to nighttime.

Are magnetic bookmarks reusable?

Yes, our magnetic bookmarks are reusable.

They are designed to be used multiple times without damaging your book pages. Some of our bookmark designs also come with a rewritable surface, allowing you to write notes and wipe them clean for repeated use.

Are magnetic planners reusable?

Yes, our magnetic planners are reusable and rewritable.

They are designed for regular planning and can be used on suitable magnetic surfaces such as refrigerators, metal boards, and other compatible surfaces. You can write, erase, and reuse them multiple times.

Where can I use your products?

Our products can be used in homes, offices, cafés, restaurants, retail stores, events, weddings, birthdays, studios, classrooms, salons, and gifting occasions.

They are suitable for personal use, home décor, workspace styling, business branding, event decoration, and personalized gifting.

What if the product arrives damaged?

If your product arrives damaged, broken, or faulty, please contact us within 24 hours of tracked delivery.

A clear and complete unboxing video is mandatory for damage claims. The video should show the package being opened from the beginning until the product is fully removed and checked.

Once our team reviews and approves the claim, we will arrange a replacement as per our replacement policy.

Do you offer bulk or corporate orders?

Yes, we accept bulk and corporate orders.

You can contact us for business gifting, event orders, corporate branding, retail requirements, wedding orders, festive gifting, or customized bulk products. Our team will help you with product options, pricing, customization, and timelines.

Do you make neon signs for business logos?

Yes, we create customized LED neon signs for business logos.

You can share your logo with us, and our team will suggest the best possible design based on your logo style, size, color preference, and installation area.

What details are required for a custom order?

For custom products, please share the following details:

  • Product type

  • Name, quote, text, logo, or design requirement

  • Preferred size

  • Preferred color or theme

  • Quantity required

  • Reference image, if available

  • Delivery location

Our team will review your requirement and share the design, price, and order process.

Do you offer UV printing?

Yes, we offer UV printing for selected products and designs.

UV printing can be used to add logos, graphics, patterns, names, or decorative elements to complement the final product.

How can I contact support?

For product queries, order support, customization details, bulk orders, or after-sales assistance, you can contact us at:

Email: hello@zestaneon.com
WhatsApp/Call: +91 99115 44102

Our support team is available between 10:00 AM to 7:00 PM IST.